1. Program Design & Approach
We tried it before and it didn’t work.
Our approach is different — it’s tailored, practical, and designed for lasting results. We start by understanding your business, your market, and your team before building a program that fits. It’s about sustained behaviour change, not one-off events.
Do I have to do both training and coaching, or can I do one or the other?
You can choose either, but combining both delivers the strongest results. Training builds knowledge; coaching embeds it into daily practice and drives accountability.
My business is small — will it work for us?
Absolutely. SMEs often see the biggest impact because small changes make a big difference. Programs can be tailored for teams as small as two people.
What if my team has mixed experience levels?
That’s common. Training covers universal sales principles, while coaching is personalised to each participant’s capability and experience.
What happens after the initial program?
You can continue with coaching-only programs or periodic refresher workshops to maintain and build on results.
What if we don’t like the trainer or coach?
We understand the importance of fit. If there’s a mismatch in style or approach, we’ll address it quickly and find a solution that works for you.
2. Delivery & Format
Is it on-site or online? Can my interstate team participate?
Both options are available. Many clients choose a blended model — on-site workshops for engagement, supported by online coaching for flexibility.
My sales team is scattered across the state — how does delivery work?
We offer hybrid formats that combine in-person sessions with virtual coaching. All participants access shared resources for a consistent experience.
How long are the sessions?
Training workshops usually run 1.5–2 hours; coaching sessions are 45–60 minutes.
When is a good time to have sessions?
We schedule around your team’s workflow — often early mornings or late afternoons when customer activity is lower.
What if a team member can’t attend a session?
Sessions can be recorded (with consent) or made up individually. Key takeaways are shared so no one misses out.
What facilities do I need?
Just a quiet space, a screen or projector for group sessions, and internet access for virtual components. We provide all materials.
As the sales manager, can I sit in on coaching sessions?
For team coaching — yes. For individual sessions, we recommend privacy to encourage openness, with summary feedback provided afterward.
What if a team member doesn’t want to participate?
That’s normal. We help communicate the ‘why’ and connect the process to individual goals. Resistance usually fades once early results appear.
What’s the minimum number for workshops?
Workshops can run effectively with as few as three participants. For smaller teams, a combined training–coaching format offers better value.
3. Results & Measurement
How long does it take to produce results?
You’ll see early shifts in focus and behaviour within weeks, with measurable performance improvements usually visible within 8–12 weeks.
When will I see results?
Typically within 2–3 months, as new habits become consistent and embedded.
How will I know if the program has been successful?
We benchmark your current performance at the start and measure against agreed outcomes — including sales results, activity metrics, and year-on-year trends.
What if it doesn’t work?
We build review points into every program. If something isn’t working, we adjust the approach to ensure value. Your success defines ours.
4. Investment & Commitment
How much does it cost?
Programs are tailored to your team size, goals, and delivery method. After an initial consultation, you’ll receive a clear proposal with options and no hidden costs.
How many hours per week are required?
Usually 1–2 hours per week per participant, including sessions and follow-up activities.
How long is the commitment?
Most programs run 8–24 weeks. We recommend a structure that suits your business cycle and goals.
Can I cancel if it’s not working?
Yes. We’ll discuss what’s not working and explore solutions — you’re not locked into long-term contracts without flexibility.
Is there a free trial?
We offer a complimentary strategy session to discuss your needs and explore the right approach — no obligation.
Can I claim it as a tax deduction?
Yes. Training and professional development are generally tax-deductible business expenses. Confirm with your accountant for your situation.
5. Timing & Planning
When is the best time of year to start?
Anytime that suits your business rhythm. Many clients start in Q1 or Q3 to align with planning cycles or peak sales seasons.
When is the best time of the week for sessions?
Mid-week mornings (Tuesday–Thursday) are ideal for most teams, though we’ll adapt to your schedule.
What’s the process if we go ahead?
- Initial Consultation – clarify goals and challenges.
- Tailored Proposal – outline structure, delivery, and outcomes.
- Onboarding & Benchmarking – assess current performance.
- Program Delivery – training and coaching begin.
- Review & Next Steps – measure progress and plan future development.
