Frequently Asked Questions
Clear, practical answers about how our sales training, coaching, and Q-RED™ Sales System support stronger performance in Western Sydney SME sales teams.
Last updated: 28 November 2025
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1. Program Design & Approach
Q: We’ve tried sales training before and it didn’t stick. How is this different?
A: Our approach is tailored, practical, and designed to create lasting change. Training builds structure and skills; coaching reinforces real-world habits so improvements stick.
Q: What types of businesses and industries do you work with?
A: We work with B2B SMEs across Western Sydney — manufacturing, construction and building services, transport and logistics, professional services, and B2B technology.
Q: Do you only work with Western Sydney SMEs?
A: Western Sydney is our core focus, but we also support similar B2B SMEs across NSW and interstate via hybrid or online delivery.
Q: Do we need both Sales Training and Sales Coaching?
A: You can choose either, but the strongest results come from combining both — training builds capability; coaching embeds it week-to-week.
Q: Our business is small — will this still work?
A: Yes. SMEs often see the biggest gains because small changes make a meaningful difference. Programs can be tailored for teams of two or more.
Q: What if my team has mixed experience levels?
A: That’s very common. Training sets a shared foundation; coaching then personalises support to each person’s capability, portfolio, and goals.
Q: Where does the Q-RED™ Sales System fit in?
A: Q-RED™ provides the structure your team uses in every sales conversation — qualifying opportunities, running deeper discovery, presenting evidence, and supporting clear decisions.
2. Delivery & Format
Q: Do you run sessions on-site, online, or both?
A: Both. Many SMEs choose a blended model — on-site workshops supported by virtual coaching sessions.
Q: My sales team is spread out — how does delivery work?
A: Hybrid formats provide a consistent experience for teams across multiple sites or regions, combining group sessions, virtual coaching, and shared resources.
Q: How long are sessions?
A: Workshops typically run 1.5–2 hours. Coaching sessions usually run 45–60 minutes.
Q: What if someone can’t attend?
A: Where appropriate, sessions can be recorded with consent, and key takeaways are shared so no one falls behind.
Q: What facilities do we need?
A: A quiet room, a screen or projector for group sessions, and space for the team to work together. For virtual sessions, reliable internet and a laptop or desktop.
Q: Can sales leaders attend coaching?
A: Yes for team coaching. For 1:1 coaching, privacy usually works best, with agreed summary feedback provided to the sales leader.
3. Results & Measurement
Q: How long until we see results?
A: You’ll often see early changes in focus, language, and activity within a few weeks. Measurable performance shifts typically appear within 8–12 weeks.
Q: How do we know it’s working?
A: We benchmark your starting point and track indicators such as opportunity conversion, pipeline quality, activity levels, and feedback from leaders and team members.
Q: How do you measure improvement over time?
A: We look at performance metrics, deal quality, pipeline health, and qualitative feedback, as well as how confidently people apply the Q-RED™ Sales System and other skills.
Q: What if progress stalls?
A: Review points are built into every program. If progress stalls, we adjust quickly and refocus on where we can deliver the most value.
4. Investment & Commitment
Q: How much does it cost?
A: Programs are tailored to your team size, goals, and delivery format. You’ll receive a clear proposal with inclusions and no hidden costs.
Q: How many hours per week are needed?
A: Most participants need around 1–2 hours per week across training, coaching sessions, and follow-up actions.
Q: How long is the commitment?
A: Typical programs run for 8–24 weeks, depending on your objectives and the depth of support you’re looking for.
Q: Can we cancel?
A: Yes. Programs include fair cancellation and adjustment options if circumstances change or the format needs to be reviewed.
Q: Is it tax deductible?
A: In most cases, sales training and professional development can be treated as tax-deductible business expenses. Always confirm with your accountant for your specific situation.
5. Timing & Planning
Q: When is the best time to start?
A: The best time is when you can give the program enough focus. Many SMEs start in Q1 or Q3 to align with planning cycles, but we can fit into any part of your year.
Q: What does the process look like?
A: We begin with an initial consultation, provide a tailored proposal, run onboarding and benchmarking, deliver sales training and coaching, and then review progress and next steps.
Q: How do we get started?
A: The easiest way is to book a short introductory call or reach out via our contact page. We’ll explore your team, goals, and whether a structured program is the right fit.
Still have a question?
If your question isn’t covered here, you’re welcome to get in touch or book a quick call to talk through your sales team and the outcomes you’re aiming for.
Quick FAQ Summary
- ✔ Who do you work with? B2B SME sales teams across Western Sydney and beyond.
- ✔ What do programs include? Tailored sales training, sales coaching, and the Q-RED™ Sales System.
- ✔ How long do they run? Usually 8–24 weeks, with 1–2 hours per week per participant.
- ✔ When will we see results? Behaviour starts shifting in weeks; measurable results typically within 8–12 weeks.
- ✔ How do we start? Book a short introductory call or contact us to explore options.
Still exploring what’s right for your team?
For more ideas tailored to Western Sydney SMEs,
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